Grandstream GXP-2000 Review

NB This review is based on firmware version 1.0.1.9. Previous versions were full of bugs, and a lot of the features were not working.

This phone looks the business. Clients who have seen it were quite impressed.

Display - Backlit, and tilts up, so no more having to stand up to see who is calling. Now shows text properly, and is easy to read. Can show large clock and small date, or large date and small clock. Bottom line of display shows current IP address.

Did not like look of buttons at first. Appeared to be rubbery type as per the ZX81, but are in fact a solid plastic.

They do work very well.

There are four across the top of the keypad, for line1 - line 4.
Pressing each one (with handset still on phone), shows the account name and whether it is 'registered' or not. To the right of these is the menu and 4 direction buttons. Down the right are 7 speed dial buttons. (Have not used these yet).


Configuration

The web browser configuration is split up into pages -

Status

Shows mac address, Ip address,current firmware version, and status of each Line account.

Basic Settings

Set User passwords, DHCP ON/OFF,.
Speed dial settings, and which account to use for each speed button
Time/date format and display settings

Advanced Settings

Set admin Password
Sip settings etc
As with the BudgetTones, you can also set the system ring tone for incoming.

Account 1 to Account 4

This is where you can set up each Line account, and whether it is active or not.
Usual fields for Sip server etc.
You can set a different ring tone for each line.

Using

To dial out you can push the line button for the account you want to use.
The display will show 'LINE (account no). Dial using (Account Name)
(Note Just picking up the handset will default it to line 1, but you can of course press an alternative line, and the phone will use that.

Voice Quality is far better than the budgettones/Siptones I have been using. No noticeable echo, even for calls originated on the pstn line. Incoming ring tone is clear unlike some phones I have used.

There are still a lot of features I have not yet set up/used. There are enough to keep any techno-geek happy for hours.

I really like this phone, and at its price, it is very good value.

I have ordered more, if thats anything to go by.

Added:  Sunday, June 19, 2005
Reviewer:  clivercarter32
Score:
hits: 32208
Language: eng

  

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Posted by gjsmith on Mar 31, 2009 - 04:15 PM Your rating: Hrm. My last message got cut off. It was supposed to read that Grandstream GXP2000 is a great IP phone that I've used in conjunction with a VoIP gateway for remote location deployments. Customers never have a complaint!

Posted by gjsmith on Mar 06, 2009 - 08:47 PM Your rating: The Grandstream GXP-2000 is a good entry level VoIP gateway hooked up to your existing PBX system.

Posted by Mel14 on Sep 18, 2008 - 10:42 AM Your rating: We bought 6 Grandstreams GXP-2000 almost 2 years ago, now 5 power adapters of the phones are broken, one was burned (it started almost a fire). One phone is damaged due to this (power failure while upgrading the firmware). No support! Very hard to buy new power adapters, but we found a place, and it costs very much compare to the phone. The power adapters sucks! Very dangerous!

Posted by littlebigman on May 09, 2007 - 05:11 AM Your rating: It's a nice, entry-level business phone. Unlike the dirt-cheap BT-101, the GXP-2000 can display both name and number caller ID (the BT-101 uses LCD instead of pixels, so it can only display very basic characters). Its web interface isn't as complicated at Linksys', and I was up and running in a couple of minutes: Just create a new VoIP account (login, password, server IP address), add a STUN server if you're behind a NAT router... and off you go. What I don't like about this phone (firmware 1.1.3.1): - The phonebook only holds 100 entries (just like the Linksys SPA-9x) - It fails downloading an XML-formatted phonebook; I assume it'll be fixed in the near future, but in the mean time, entries must be typed in manually through the phone instead of being download from a web server :-/ Tip: When editing an entry in the phonebook, to delete a character, move the cursor BEFORE the character, and then press MUTE/DEL. Took me a little while to figure this out, as it's not consistent with how computers do it.

Posted by bjourne on Jul 19, 2006 - 07:22 PM Your rating: I agree with the previous poster. Our GXP-2000 phones with firmware 1.0.1.9 has a very annoying bug which we refer to as the "Japanese mode." Every so often when you reboot the phone it will hang when it boots and show Japanese characters all over its display. The only way to fix it is to pull out the power cord from it and reboot it again.

Posted by middletn on May 19, 2006 - 11:36 PM Your rating: I don't rate these phones at all for a business envoirenment. You get what you pay for unfortunately. I have 4, all with the latest software, and all 4 behave slightly differently. I would never recomend these phones for any thing other than occasional use.

Posted by PaulieBoy on May 11, 2006 - 10:14 PM Your rating: For the speed dial it's just the user name and extension number. A great phone , I have 4, sound quality is great, the odd little bug, but nothing worth talking about ! For the price they are a very good buy.

Posted by htohlsen on Sep 29, 2005 - 02:31 PM Your rating: <em>The phone referred to has firmware version 1.0.1.9.</em> I like this phone - the sound is good, and its ficilities are extensive. I have two things I would like to see improved - the phone looks too much like it's all plastic, and the ring tone tool, which let you convert ring tones from mp3 to the used format, is only available for Solaris and Linux. The phone came without a paper manual or a cd - you get the manual from the www.grandstream.com website - and you will need it in the setup process. The docs, tools and firmware page at Grandstream I appreciate how easy it is to use the phone in general, and how much info it gives in the display. A nice touch is that it gets the date and time from an NTP server, making its time functions very precise. It comes preconfigured to download any available firmware update from the Grandstream tftp server when it is booted, and you can set it up to check the server at regular intervals as well. It supports Power over Ethernet, if you want to do without the power supply, and your network can handle the added power requirements from the phone(s). It has two levels of web interface access - end user and admin. The end user level lets you enter eg. the speeddial names and numbers, while the admin level allows you to configure the SIP accounts and their codec preference order. It is mentioned in the manual that it should support the G722 broadband codec, but I have yet to come across it? All in all, a good choice in VoIP phone.

Posted by DigiGuru on Sep 16, 2005 - 09:51 AM Your rating: It still has some bugs, but many have been fixed in the 0.12 firmware which is available here: http://www.grandstream.com/DOWNLOAD/FIRMWARE/GXP2000/ I'm still trying to find a compatible headset though, as Grandstream themselves dont make them :|

Posted by jaztek on Sep 04, 2005 - 01:43 PM Your rating: The buttons down the right can be programmed using the Basic Settings tab of the Device Web Configuration. You can define a name, such as "My Office", and a number and account to use for each of the 7 buttons.

Posted by cymru1 on Jun 27, 2005 - 01:17 PM Your rating: I have a pair of these in our voip lab. I'd agree with everything said so far, but so far I've been unable to get the display to show quite the same things that you have. More experimentation required I think (no time) There are two small problems worth noting though: 1) The downloadable user manual mentiones an option to keep the display backlight on all the time, but this does not appear in the current latest firmware (1.0.1.8 April 22nd 2005). So at the moment the backlight only turns on when you actually press a button or lift the handset 2) On one of the two phones we have, you have to be careful when hanging up as the putting the handset down doesn't always close the microswitch (hook switch) and you have to press it in quite firmly. It appears to be down to the shape of the handset more than the weight though - or possibly the positioning. 3) I have yet to figure out how to program the buttons down the side of the phone. More experimentation required!