VoIP Support General - Server not accessible - C475IP

dr_malki - Jan 16, 2010 - 09:05 AM

Hi all
I have been trying to register my Siemens C475IP with www.Localphone.com
I have put the needed settings, but every time I try to register the phone, I keep having a message saying server not accessible.
Any suggestions?
Regards
dr_malki - Jan 16, 2010 - 09:06 AM

by the way I am using this router; Billion BiPAC 7300G ADSL wireless router
Thanks
dr_malki - Jan 17, 2010 - 10:58 PM

any suggestions guys?



<AutoEdit By System>Please do not post ALL CAPS. Thanks Wink</AutoEdit>
gray - Jan 18, 2010 - 09:14 AM

dr_malki :
any suggestions guys?


Not possible without actually seeing the settings you are trying. What have Localphone said? Their customer services department should be able to see your login attempt and to troubleshoot for you. If they cannot or will not then you should be swapping to an alternative VOIP provider ASAP.

VoIPuser will be up and running again shortly, when it is you can try logging in to us as a test.
dr_malki - Jan 21, 2010 - 07:01 AM

gray :
dr_malki :
any suggestions guys?


Not possible without actually seeing the settings you are trying.


thanks for your reply, please find the settings i am trying
Authentication Name xxxxxxxx
Authentication password xxxxxxxx
Confirm authentication password xxxxxxx
Username xxxxxx
Domain localphone.com
Display name xxxxxx
Proxy server address proxy.localphone.com
Proxy server port 5060
Registrar server proxy.localphone.com
Registrar server port 5060
STUN Enabled No
STUN port 3478
Outbound proxy
Outbound proxy port 5060

Many thanks for your help,
dibsmft - Jan 21, 2010 - 10:38 AM

Localphone have set up info for the c460ip on their site:

http://www.localphone.com/help/voip/dev ... ens/c460ip

Check that, where possible, that yours matches exactly.
dr_malki - Jan 21, 2010 - 10:45 PM

I have checked my settings with the ones mentioned for the 460 and still not working.
dibsmft - Jan 22, 2010 - 10:29 AM

You need to do some systematic diagnostics now because it looks like the problem is with your own configuration.

If you connect a computer directly to your router and you use a voip soft phone are you then able to connect to localphone and make calls? If not, can you ping localphone.com:
64 bytes from lpserv-lw16.localphone.com (94.75.247.16): icmp_seq=4 ttl=55 time=97.4 ms
dr_malki - Jan 22, 2010 - 07:18 PM

Please find the result of pinging localphone.com
Ping statistics for 94.75.247.16:
Packets: Sent = 3, Received = 4, lost = 0 (05)
Minimum = 135ms, Maximum = 136ms, Average = 135ms

Please note I am Not able to register with localphone.com
Many thanks for your help.
dibsmft - Jan 22, 2010 - 11:58 PM

dr_malki :
Please find the result of pinging localphone.com
Ping statistics for 94.75.247.16:
Packets: Sent = 3, Received = 4, lost = 0 (05)
Minimum = 135ms, Maximum = 136ms, Average = 135ms

Please note I am Not able to register with localphone.com
Many thanks for your help.


Before you waste any more time, are you sure that your country is not amongst those that block voip?
dr_malki - Jan 23, 2010 - 08:28 AM

dibsmft :
dr_malki :
Please find the result of pinging localphone.com
Ping statistics for 94.75.247.16:
Packets: Sent = 3, Received = 4, lost = 0 (05)
Minimum = 135ms, Maximum = 136ms, Average = 135ms

Please note I am Not able to register with localphone.com
Many thanks for your help.


Before you waste any more time, are you sure that your country is not amongst those that block voip?



I am sure that Tesco's provider is working here, but I am trying to get the phone working with the localphone as it is cheaper.
dibsmft - Jan 23, 2010 - 11:10 AM

Please try to connect using a soft client on your computer. You need to be sure whre the problem is before you try to cure it.
dr_malki - Jan 28, 2010 - 10:55 AM

dibsmft :
Please try to connect using a soft client on your computer. You need to be sure whre the problem is before you try to cure it.


I have tried Tesco soft-phone, and it works through PC.
But again I have tried to connect the handset using the Tesco account, and again I was not able to connect through.

Any ideas?
dibsmft - Jan 28, 2010 - 12:18 PM

Is that client provided by the local Tesco chain? Try using X-Lite if that works we have a better idea of where the problem is and if not then we probably know where the problem is.
dr_malki - Feb 05, 2010 - 06:28 PM

dibsmft :
Is that client provided by the local Tesco chain? Try using X-Lite if that works we have a better idea of where the problem is and if not then we probably know where the problem is.


yes the client is provided by the Tesco soft phone. I have tried the X-Lite and it didnt work.
Can the problem be from the router itself?
dibsmft - Feb 05, 2010 - 06:59 PM

Possibly Tesco only allow you to use their client so you must pay their rates to call out and be their client. Otherwise voip may be blocked.


I have sent you a pm
gray - Feb 06, 2010 - 07:51 AM

The Tesco system uses IAX and not SIP

There have been quite a few discussions about this elsewhere in the forum and its worth going back and doing a quick search for 'Tesco' and some extra reading.

http://www.voipuser.org/forum_topic_15271.html is just one example

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