SIP Account Terms of Service

Terms of Service for your VoIP User SIP Account

This document sets out important information regarding your VoIP User SIP Account.

Emergency Services Access Numbers

It is not possible to make calls to the emergency services from the VoIP User network. If you require stickers to print out and place on any hardware phones that you wish to use, you can download a PDF for printing here:-

Avery C2180 Sticker Sheet for Adobe Acrobat

Avery C2180 Sticker Sheet for Microsoft Word

Service Reliability

We do our best to maintain a reliable service. However, we offer no guarantee of service or service level.

IMPORTANT : If your internet connection fails, your voice service will also fail. Your service may cease to function if there is a power cut or failure. These failures may be caused by reasons outside of our control.

Other Services

We do not provide the following features:-

* Access to directory enquiries facility.
* Access to operator assistance services.
* Provision of a directory on request.
* Special measures for end users with disabilities.
* Itemised call listings.

Caller ID

The CallerID presented to callee's will be your SIP Subscriber number supplied to you on registration.

Abusive Use

Services are provided on a reasonable use basis. You are expected to generate inbound call traffic from the PSTN to your SIP subscriber number, or any other VoIP User numbers that you have, in order to contribute towards the payment of any outbound calls. We have automated systems in place for detecting excessive use. A warning email always precedes a disconnection notice. We recommend that you keep a watchful eye on your Account Rating, specified in your MySIP control panel.



Last revised May 2007 and subject to change without notice.