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I reckon Voiptalk to be the best of my suppliers with the support staff being particularly helpful.
I connect to them from my AAH (Trixbox) using IAX and I have never seen it down. I use it less than others because their call charges are higher than Sipgate and Sipdiscount, but it is a very reliable backup for when the other two aren't performing.
In terms of customer service: I purchased my Grandstream AT286 from them and when it packed up 6 months later they replaced it with no problems.
Frankly if you are a commercial organisation the greater reliability of this service probably outweighs the extra call costs
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