Please Read This Before You Post

Whether you are new to VOIP or an 'old hand' we all experience problems from time to time. It can sometimes be forgotten that when putting together a post asking for some assistance with a specific problem, it is necessary to give a good deal of background information on your setup, equipment lineup, connection and to let us know what you have tried and what you need to achieve as well as describing the exact problem.

Do bear in mind that no one here gets paid for helping you we are just a friendly bunch of like minded enthusiasts with some combined experience of solving some of the issues, between us.

IMPORTANT Before posting, please make sure your query or problem has not been covered within another post. You can do this by using the forum 'Search' function. Enter a key work and click submit. You will see a list of posts that include that keyword and you may well find that one of the replies already answers your question.

There are already a LOT of existing resources here and you will find that many of those that have been here a while will be very much more supportive and helpful if they see you have taken the time to at least try and solve some of the issues yourself. AND you may even find you can gain the satisfaction of researching and solving a problem on your own.

If you are posting in the forum because your problem is truly unique then please be sure to include as much of the following information as you can ...

• Softphone:
  • Tell us the name/version of the softphone.
  • How did you setup the softphone?
  • On what Operating System do you run?
  • Does the OS have a built-in NAT/Firewall?
  • How is the computer that hosts the softphone connected to the Internet ?
  • Under what conditions does the problem present itself ?

• ATA device/hardphone:
  • Give us the brand/model of the ATA device.
  • How is the ATA device connected to your Internet feed: Is it connected directly to your broadband modem or through a NAT/Firewall router?
  • Does its setup use the Outbound proxy, STUN server, or NONE?

• Have you checked that your device has the most recent firmware?

If it is not included in your profile - please supply the following information along with the description of your problem:

- Which country you are in and confirm whether you are connecting to VOIPUSER and/or another Service Provider, if so which one.
- The exact time (to the minute) of the attempted call or registration, so we can identify the problem from our logs