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VoipCheap & VoipBuster, both, state in their End User License Agreement, "New users can try VoipCheap/VoipBuster out for free for a total of 60 minutes. During this trial period you can only call the destinations marked as free."
When I tried I kept getting the message "you do not have enough credit."
VoipCheap helpdesk replied, "In order to use your freedays you must add credit to your account. Without credit the program will continue to work in trial mode."
I pointed out that I was not refering to 'freedays' but 'trial period'. In 'trail mode', I should be able to make calls to destinations marked as free.
VoipCheap helpdesk replied, "You have already made 12 free trial calls, the trial mode is now over."
My reply: I never got a connection when I called those numbers. Only the message, "you do not have enough credit". As you can see duration of calls were 0 secs, 2 secs, etc.
Also take note that:
1. Those 12 calls included freephone numbers
2. Total time is just a few seconds; free trial your company offer is 60 minutes.
I added: Please give me intelligent replies. I will not buy credit if you do not. I am also raising this issue at the forum.
VoipCheap helpdesk retort, "Yes you do that. We have deleted your account."
Not only unethical and unprofessional but also a sad exercise in cutomer relations; I thought!
Another claim they both make is:
"Buying credits entitles you to 90 Freedays to call free* destinations list for 90 days. credit will NOT expire."
Apparently there are strings attached to this. See thread 'VoipCheap Credit expiry problem' at MoneySavingExpert forum by 'ralph' who lost his money.
PS.
VoIPBuster, VoIPCheap.co.uk, Voipstunt, Voipdiscount, Netappel, SIP Discount, Sparvoip, Internetcalls, Poivy and Voipcheap.com are all part of Betamax GmbH & Co KG, Köln |
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