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abdelhakimOffline



Joined: Dec 25, 2008
Posts: 19

Status: Offline
Posted: Jun 07, 2009 - 05:04 PM Reply with quote Back to top
this bug is seemingly for unavailable destinations because I used to test some destinations berore but just after the breakdown of the server I no more can place such calls ,may someone shed more light on this? this is an answer from the Voipuser proxy

Connection can't be established
Code : 500
Reason: disconnected
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deanOffline
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Joined: Dec 13, 2003
Posts: 7871
Location: London
Status: Offline
Posted: Jun 07, 2009 - 05:24 PM Reply with quote Back to top
It's impossible to answer without details of your client and configuration.... and preferably a trace.
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abdelhakimOffline



Joined: Dec 25, 2008
Posts: 19

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Posted: Jun 07, 2009 - 10:45 PM Reply with quote Back to top
I use Flaphone web-based softphone

Configuration is the following

Name : my username

sip.proxy : sip.voipuser.org

username : my username

password : my password

auth user : empty

outbound proxy : sip.voipuser.org

Register : checked

I am logged in to voipuser successfully with this configuration but I can't call all the destinations I used to as before
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ianplainOffline
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Joined: Jul 05, 2004
Posts: 3347
Location: Bath UK
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Posted: Jun 07, 2009 - 11:22 PM Reply with quote Back to top
Hi

Can you call the echoserver? also what can you call and what cant you ?

Ian
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dibsmftOffline
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Joined: Oct 21, 2005
Posts: 3059
Location: St. John's, Newfoundland and Labrador, Canada
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Posted: Jun 08, 2009 - 02:01 AM Reply with quote Back to top
Are you sure that your your Call Credit Rating is still high enough to allow you to make outgoing calls? Have you had some incoming calls?
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abdelhakimOffline



Joined: Dec 25, 2008
Posts: 19

Status: Offline
Posted: Jun 08, 2009 - 04:05 AM Reply with quote Back to top
For e.g. I can't call two mobile numbers included in the available destinations which I tested successfully before the breakdown !

Account rating : -1
Status : active
for incoming calls still having problem to have people reach me via my voipuser number , I even tested to call myself but nothing worked properly since then
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deanOffline
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Joined: Dec 13, 2003
Posts: 7871
Location: London
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Posted: Jun 08, 2009 - 09:05 AM Reply with quote Back to top
Quote:
I can't call all the destinations I used to as before


So it's working to call certain destinations ?

Our available destinations changes all the time. Where are you trying to call ?
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abdelhakimOffline



Joined: Dec 25, 2008
Posts: 19

Status: Offline
Posted: Jun 08, 2009 - 05:20 PM Reply with quote Back to top
Moscow Mobile
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deanOffline
Site Admin


Joined: Dec 13, 2003
Posts: 7871
Location: London
Status: Offline
Posted: Jun 08, 2009 - 06:44 PM Reply with quote Back to top
What are the first 6 or 7 digits ?
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abdelhakimOffline



Joined: Dec 25, 2008
Posts: 19

Status: Offline
Posted: Jun 08, 2009 - 07:04 PM Reply with quote Back to top
+796xxxxxxxx
+795xxxxxxxx
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deanOffline
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Joined: Dec 13, 2003
Posts: 7871
Location: London
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Posted: Jun 08, 2009 - 09:55 PM Reply with quote Back to top
That costs us 3.7 pence/minute, so we can't route it at the moment (rates vary from time to time).

Interested why you get a 500 error. You're being sent a different error from our server, so seems like that is a bug with the client.
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abdelhakimOffline



Joined: Dec 25, 2008
Posts: 19

Status: Offline
Posted: Jun 09, 2009 - 02:02 AM Reply with quote Back to top
Thanks to you all , this has surely made me wide awake Smile
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