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abdelhakim
Joined: Dec 25, 2008
Posts: 19
Status: Offline
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Jun 07, 2009 - 05:04 PM |
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this bug is seemingly for unavailable destinations because I used to test some destinations berore but just after the breakdown of the server I no more can place such calls ,may someone shed more light on this? this is an answer from the Voipuser proxy
Connection can't be established
Code : 500
Reason: disconnected |
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dean
Site Admin
Joined: Dec 13, 2003
Posts: 7871
Location: London
Status: Offline
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Jun 07, 2009 - 05:24 PM |
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It's impossible to answer without details of your client and configuration.... and preferably a trace. |
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abdelhakim
Joined: Dec 25, 2008
Posts: 19
Status: Offline
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Jun 07, 2009 - 10:45 PM |
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I use Flaphone web-based softphone
Configuration is the following
Name : my username
sip.proxy : sip.voipuser.org
username : my username
password : my password
auth user : empty
outbound proxy : sip.voipuser.org
Register : checked
I am logged in to voipuser successfully with this configuration but I can't call all the destinations I used to as before |
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ianplain
Site Admin
Joined: Jul 05, 2004
Posts: 3347
Location: Bath UK
Status: Offline
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Jun 07, 2009 - 11:22 PM |
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Hi
Can you call the echoserver? also what can you call and what cant you ?
Ian |
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dibsmft
Site Admin
Joined: Oct 21, 2005
Posts: 3059
Location: St. John's, Newfoundland and Labrador, Canada
Status: Offline
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Jun 08, 2009 - 02:01 AM |
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Are you sure that your your Call Credit Rating is still high enough to allow you to make outgoing calls? Have you had some incoming calls? |
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abdelhakim
Joined: Dec 25, 2008
Posts: 19
Status: Offline
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Jun 08, 2009 - 04:05 AM |
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For e.g. I can't call two mobile numbers included in the available destinations which I tested successfully before the breakdown !
Account rating : -1
Status : active
for incoming calls still having problem to have people reach me via my voipuser number , I even tested to call myself but nothing worked properly since then |
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dean
Site Admin
Joined: Dec 13, 2003
Posts: 7871
Location: London
Status: Offline
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| Posted:
Jun 08, 2009 - 09:05 AM |
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| Quote: | | I can't call all the destinations I used to as before |
So it's working to call certain destinations ?
Our available destinations changes all the time. Where are you trying to call ? |
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abdelhakim
Joined: Dec 25, 2008
Posts: 19
Status: Offline
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Jun 08, 2009 - 05:20 PM |
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dean
Site Admin
Joined: Dec 13, 2003
Posts: 7871
Location: London
Status: Offline
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Jun 08, 2009 - 06:44 PM |
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What are the first 6 or 7 digits ? |
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abdelhakim
Joined: Dec 25, 2008
Posts: 19
Status: Offline
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Jun 08, 2009 - 07:04 PM |
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+796xxxxxxxx
+795xxxxxxxx |
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dean
Site Admin
Joined: Dec 13, 2003
Posts: 7871
Location: London
Status: Offline
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Jun 08, 2009 - 09:55 PM |
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That costs us 3.7 pence/minute, so we can't route it at the moment (rates vary from time to time).
Interested why you get a 500 error. You're being sent a different error from our server, so seems like that is a bug with the client. |
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abdelhakim
Joined: Dec 25, 2008
Posts: 19
Status: Offline
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Jun 09, 2009 - 02:02 AM |
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Thanks to you all , this has surely made me wide awake  |
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