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RKCMUserOffline



Joined: Nov 05, 2008
Posts: 1

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Posted: Nov 05, 2008 - 06:53 PM Reply with quote Back to top
I am trying to figure out if it is possible to tell Trixbox (2.6.1) to start/stop recording via a URL, including passing the extension and filename.

Here is the vision:

- The Linksys SPA941 phone and Windows XP PC share the same extension/name: 1001.
- A person calls in and wants to make a payment. Representative could push a button in a browser on the screen to initate recording. The Trixbox will know the name of the extension (1001) because the "start recording" button on the screen will pass the value. It should also pass the account name so we can match it up in the future.
- When the rep is finished taking the payment, the rep can press "stop recording". The recording will be saved in the typical directory on the Trixbox.

NOTE: Because there may be several people using the Trixbox, the system should allow for multiple simultanious recordings at the same time.

I've been scouring the Internet to see if there is anything even remotely close to this so I can modify, let alone know if it's even possible. Anyone have any ideas or any code to get started? I'd be happy sharing the results.

Please let me know what you think.
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rgowerOffline
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Joined: Jan 21, 2005
Posts: 1399
Location: Wales
Status: Offline
Posted: Nov 05, 2008 - 10:57 PM Reply with quote Back to top
Have a look at the ASTGuiClient http://astguiclient.sourceforge.net/

It will require some head scratching to get it integrated in Trixbox.

If brave you could also look at dissecting the code and patching it in to Sugar or a similar PHP web programme you concoct. Possibly worth looking at the code for Sugar NoteIn http://www.modulis-voip.com/en/products ... tallation/

Otherwise Hud Call Centre version does exactly what you want
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