Setup New VoIP Network

Hi

No off the shelf app will do what you want, You need to decide on which version of saterisk and then employ a developer to write the app to do what you want.

IAN

Is there any software which will allow us to atleast accept a 4 digit area code and then transfer the call to the agent's mobile (agent who is working in that area) or the person responsible for their account (Account Manager) ?

If we decide to get Trixbox Pro Enterprise Edition or Call Center edition, can you recommend any developer who can design the software for our requirements?

A lot of big companies have quite Intensive IVR's where they can even pull up our records based on our input. What kind of softwares do they use?

Hi

There is no limit to how many digits an IVR in asterisk can take, Its just the the ones in TRIX must be 1 digit ones, All you need is for one to accept the required number of digits, Then you need to think anout your backend databases, these need to store customer data. So when queried they return the relevent agent to call. Then you need to make the backend databases also store the location of out of office reps. so this also can be matched against the zipcode of the customer.

As to consultants I dont know any in Au. you need to find one local and sit down with them AFTER you have a full spec written out so they can see the full picture and quote accordingly.

Ian

Ok thanks for your reply. I am still trying to find a good consultant. All i have been able to find so far is different companies providing Asterisk Based IP-PBX solutions.

Where can we get the orignal Asterisk version? Can it be downloaded from somewhere? Is it possible to download the ISO image from some link?

Also, is it possible to download the ISO image of the orignal Asterisk@Home software (just for some testing)? I can't find it anywhere on the net.

Thanks a lot for all your help and advice so far. I really appreciate it.

Ok

Asterisk is at www.asterisk.org

as to asterisk@home google will probably find you a copy, but its old now though.

As to consultants try speaking to http://www.venturevoip.com/news.php they are NZ based but will know someone in Au

Ian