Complete loss of Service

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nodecorner

Joined: May 18, 2006
Posts: 10

Status: Offline

Posted: May 09, 2008 - 09:07 PM

My voip has gone down since you did some work on your system a few weekends ago. My SIP account status shows I am online but I have no signal. I have tested all ports with your port testing utility and they all fail. I have made absolutely no changes to my system and it all worked fine up until that weekend. I have a Zoom X5V with the firewall turned off.
Can anyone suggest what might be happening please?

dean

Site Admin

Joined: Dec 13, 2003
Posts: 7154
Location: London
Status: Offline

Posted: May 10, 2008 - 09:51 AM

Hi nodecorner,

We haven't changed anything that would cause all of your ports which you forwarded to start failing. We have been through a process of moving servers and we do have some known issues, but you should still be able to login, make calls etc.

Can you let me know what settings you're currently using - domain, username etc?

We'll be trying to crack the last of these bugs this weekend.

Dean

nodecorner

Joined: May 18, 2006
Posts: 10

Status: Offline

Posted: May 12, 2008 - 11:32 AM

Dean,

It was the domain name. All now working.
Many thanks.

Nodecorner

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