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Welcome to VoIP User Matt.
Can you let us know what settings you're using (other than password of course).
The information shown on the MySIP account page regarding your login status is currently broken (working on that now), so don't rely on it. The information from your phone will be accurate.
You do not need to get another number from the MyNumbers section. Those are additional numbers. You have been allocated a number for inbound use which will display on the MySIP account page.
Dean |