Got an email from British Telecom today that made me laugh:
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Dear Martyn Davies
Changes to BT Softphone
We’re simplifying BT Softphone from 28 May 2008 - free calls between BT Softphone users, SMS text messaging and instant messaging will be permanently withdrawn from this date.
You’ll still be able to use BT Softphone to make low cost outgoing calls from your PC, but you won’t be able to see which of your contacts are online.
We’d like to apologise for any inconvenience these changes may cause and hope you enjoy using the new, simplified BT Softphone. Please visit Support & advice for more information on the changes.
Best regards
BT Softphone Team
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My thanks go to BT for all that "complicated" free IP to IP calling and IM that was confusing me so much...