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com_boyOffline



Joined: Mar 12, 2008
Posts: 1

Status: Offline
Posted: Mar 12, 2008 - 05:07 PM Reply with quote Back to top
I went into a call centre... and saw

1 MB CIR line and ISA running on the Server and all the clients connected to it and using internet and using softphone to call

Then what could PBX ( Trixbox ) provide us ...? in a call centre?
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ianplainOffline
Site Admin


Joined: Jul 05, 2004
Posts: 2844
Location: Bath UK
Status: Offline
Posted: Mar 12, 2008 - 05:33 PM Reply with quote Back to top
Hi

Welcome to voipuser.

Perhaps you could explain a bit more, Is this your callcenter the callcenter you saw or what ? what do you want to do.

As unless you have an aim then its hard to say what a IPPBX could do for you, You may well find that the agents you saw using softphones were connected to a IPPBX elsewhere, This is a common configuration.

Ian
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