Vonage SoftPhone Login Poblem

Hi all,

I use a Vonage Softphone, i have a ADSL internet connection the problem is am getting a error message which says 'LOGIN TIMED OUT CONTACT NETWORK ADMINISTRATOT', but it was working fine before 15 days but now am getting this error message i double checked my user name and password but the result is the same, can u please help me out with issue.

Thanks
Meeran

Greetings Meeran and welcome to VoIPUser forum.

Your best shot is to contact Vonage, explain the situation you have encountered, and hopefully they will be able to sort out the issue(s).

Hi Mazilo, i used the port tester available in the download page to test port 5060 the message i get is Failed to onnect to the TCP server at VOIP user, can u tell me how to overcome this.

Thanks

Quote:

port tester

Try again now.

As Mazi says, your best bet would be to speak to Vonage Customer Services.

Get yourself a copy of Zoiper softphone client (free!)
http://www.zoiper.com/
and see if you can connect with that to Voipuser. If there is nothing wrong with your connection then you should have no problem connecting to Voipuser and at least we may be albe to help you if you do.
The Vonage softphone probably leans heavily towards Vonage so you best bet is to call Vonage about that.

Hi dibsmft, i downloaded the Zoiper softphone, what should i do to create and account and use it to make calls, i have voipbuster phone and am able to make calls using that

Thanks

If Voipbuster works then you can be fairly sure that what you have is a problem with Vonage. If you want to try Zoiper then there are several voip providers that offer free SIP accounts such as Gizmo, FWD (free world dialup) and Voipuser (of course). They all allow you to call many other SIP users for free. If you want to call PSTN then Gizmo will allow a few test calls and so will Voipuser. I think you can set up Voipbuster to work on Zoiper.