Polycom Soundpoint 430 to dial SIP based address?

I have a 430 here at work (note: I do not administer the boot configuration, etc.... just a user). I'm wanting to dial a sip address (e.g. sip:234234@sip.somewhere.com), but the phone seems to chop off anything after the '@' symbol and just tries to dial 234234. I'm sure it's a configuration problem... dialplan... or something. If anyone has any idea on what I should look into, I'd appreciate it.

Thanks,

jason

jlwlynn :

I have a 430 here at work (note: I do not administer the boot configuration, etc.... just a user). I'm wanting to dial a sip address (e.g. sip:234234@sip.somewhere.com), but the phone seems to chop off anything after the '@' symbol and just tries to dial 234234. I'm sure it's a configuration problem... dialplan... or something. If anyone has any idea on what I should look into, I'd appreciate it. Thanks, jason

what SIP service or PBX is the phone registered too? the service may allow numeric dialing through peering agreements or it may be possible to set up numeric prefix codes for the services that you want to call.

I believe we are using an in-house Asterisk server.

jlwlynn :

I believe we are using an in-house Asterisk server.

i would recommend checking with your IT administrator as to whether the asterisk server is set up to allow outbound calls to SIP URI's. if so than it could be an issue with the configurations with the phone.

also even if the asterisk is not set up to support calls direct to SIP URI's it may be possible to dial out using peering codes depending on the termination partner that routes outbound calls.

IT is pretty much swamped and this is low on the list. From what I can tell (read-only files), it looks like it is setup to allow sip calls (DNS lookup enabled, etc.). But, it seems that this particular phone doesn't like the sip-like address scheme.