Citrix Services

Hi

I know a company that has PC's plugged into Snom phones which are running Citrix services with remote desktop and the like. They are getting occasional dropped audio both ways randomly.

There is a Asterisk box on the LAN which is plugged directly into the leased line router via a dedicated interface and the leased line is at about a third capacity.

Is it likely the Citrix is causing a problem?

Regards

Jon

Hi,
How busy is your network overall?
Citrix servers do push out a lot of network crud, but is unlikely to be solely to blame, more likely you need to look at what is running over it e.g. CAD systems like Microstation send 10K packets every time somebody touches the mouse.

What network switches are you using?
I've found some create interference (3COM). If they support virtual networks or QOS it may be worth looking at using those.

Is break up on calls regardless of destination i.e. Internal and external?
Or time comparitive?

There are software network testers available like mtr and bing that allow you to monitor the network between two remote points and will help in giving a clue

rgower :

Hi, How busy is your network overall? Citrix servers do push out a lot of network crud, but is unlikely to be solely to blame, more likely you need to look at what is running over it e.g. CAD systems like Microstation send 10K packets every time somebody touches the mouse. What network switches are you using? I've found some create interference (3COM). If they support virtual networks or QOS it may be worth looking at using those. Is break up on calls regardless of destination i.e. Internal and external? Or time comparitive? There are software network testers available like mtr and bing that allow you to monitor the network between two remote points and will help in giving a clue

Well its not my network, so I dont have much of that information.

Is it possible to have the PC on a different VLAN to the phone if it is plugged into the ethernet port of the said phone? The customer is using Snon 320 phones BTW.

Regards

Jon

To the best of my recollection, Snom phones do support virtual networks and have QOS built in.

Quote:

Is it possible to have the PC on a different VLAN to the phone if it is plugged into the ethernet port of the said phone? The customer is using Snon 320 phones BTW.

You will need to check the spec but my guess would be yes as al other business class IP handsets do.

Ian