|
Hello VoIP Forum,
I am running a small call center with (30) agents and I am in the process of upgrading the technology. We are going to use Asterisk pbx and thin client terminals. I do not know if I should use softphone or hardphone for VoIP. The doubts are:
1- Is it possible to use softphones with thin-lcient terminals?
2- if so, what is needed for using headset on the thin-client terminal and on terminal server?
3- Is there any important performance consideration?
Please be kind enough to share your experience and recommendations.
Thanks a lot,
ecoelho |